Problem Solving Methods

Course Overview

This course provides an overview of the DMAIC problem solving methodology and some of the basic problem solving methods.

Seminar Content

  1. Six Sigma Overview
    • Six Sigma Philosophy
    • Defining Quality
    • Project Selection
    • DMAIC
  2. Customer Requirements
    • Identifying Customers
    • Critical-to-Quality Characteristics
    • Operational Definitions
    • Prioritization
  3. Quality Function Deployment
    • House of Quality
  4. Cause and Effect
    • Y=f(x)
    • Cause and Effect Diagram
    • Cause and Effect Matrix
  5. Basic Statistics
    • Populations and Samples
    • Notation
    • Measures of Central Tendency
    • Measures of Variation
  6. Process Mapping
  7. Failure Mode and Effects Analysis (FMEA)
  8. Graphical Analysis
    • Pareto Charts
    • Run Charts
    • Boxplots
    • Histograms
    • Scatter Plots
  9. Mistake Proofing